FAQs

To get ready for your Citizens Connected service appointment, please make sure your property is easily accessible. Clear any areas where our technicians might need to work. If you have specific concerns or requirements, let us know beforehand. It's also helpful if you can provide details about your current internet usage and any issues you're experiencing, as this will help us deliver the best possible service.

At Citizens Connected, we're confident in the quality of our work and offer a satisfaction guarantee for our internet services. Should you encounter any connection issues after installation, our technical support team is ready to assist. We also provide warranties for the equipment we install, which cover defects and malfunctions under normal use. For specific details about our guarantees and warranties, please reach out to our customer service team.

Citizens Connected provides a variety of internet services to cater to the needs of the Chippewa, Barron, and Rusk Counties. Our offerings include high-speed broadband internet, fiber-optic connections where available, and wireless internet solutions for rural locations. We also provide installation services, technical support, and options to rent or purchase equipment. Our main objective is to ensure dependable and swift internet connectivity for both homes and businesses within our service area.